The VISN 22 Tele-Urgent Care Medical Director is a leadership position that will oversee program operations of the Tele-Urgent Care Service across VISN 22. Duties include strategic planning and program development in close collaboration with VISN and facility leaders. The incumbent will ensure that clinical and administrative functions of the Tele-Urgent care program are integrated across the VISN clinical communities of practice in order to provide optimum utilization of available resources. Administrative Duties Oversees the day to day responsibilities of the VISN wide Tele-Urgent Care Service. This includes staff coverage, acting on performance metrics, training, collaborating with VISN 22 ED Chiefs on provider scheduling, and ensuring processes and protocols are standardized across all sites. Participation in staff meetings/VISN Committees, administer peer review outcomes, and lead clinical quality improvement projects for Tele-Urgent Care services. Monitor and report on overall operational efficiency, service quality, and resource efficiency of the Tele-Urgent Care program. Provide education, mentorship and coaching to Tele-Urgent care clinical staff on the nuances of performing a virtual encounter utilizing video technology. Demonstrate effective communication both down to staff and up to leadership, to including issue briefs. May be asked to serve in an acting VISN leadership role, during absences, as necessary. Supervises front-line employees. Participate in the FPPE/OPPE process. Adheres to employee health requirements. Participate in Clinical Pertinence Reviews (routine medical record reviews). Collaborates with VISN 22 ED Chiefs and other leaders to ensure Tele-Urgent Care providers meet or exceed care and service quality standards. Clinical Management including indirect patient care: open encounter & open consult management, CPRS documentation rules and requirements, adherence to clinic procedures for patient scheduling & access, ensuring staff productivity, oversight of relevant performance measures, participation with electronic communication and health management services and processes, and collaboration with PACT and specialty care,, Utilization, Quality, and Patient Safety oversight, process improvement (system redesign). Clinical Duties The Medical Director is expected to remain privileged and practicing in their specialty field. The exact privileges and procedures for a particular provider will be approved by the Professional Standards Board. All LIPs must meet the following qualifications: Patient Care: Practitioners are expected to provide patient care that is compassionate, appropriate, and effective for the promotion of health, prevention of illness, treatment of disease, and care at the end of life. Medical/Clinical Knowledge: Practitioners are expected to demonstrate knowledge of established and evolving biomedical, clinical and social sciences, and the application of their knowledge to patient care and the education of others. Clinical Judgment: To ensure practice-based learning and improvement, practitioners are expected to be able to use scientific evidence and methods to investigate, evaluate, and improve patient care. Interpersonal & Communication Skills: Practitioners are expected to demonstrate interpersonal and communication skills that enable them to establish and maintain professional relationships with patients, families, and other members of the health care team. Professionalism: Practitioners are expected to demonstrate behaviors that reflect a commitment to continuous professional development, ethical practice, and understanding and sensitivity to diversity, and a responsible attitude toward their patients and their profession. Systems-Based Practice: Practitioners are expected to demonstrate both an understanding of the contexts and systems in which health care is provided, and the ability to apply this knowledge to improve and optimize health care resources. Conduct physical examinations and treatment, coordination of medical care with primary care providers, other subspecialists, social workers, data managers, pharmacists, dietitians, nursing, and other personnel as a leader of a multidisciplinary team. Utilize virtual care to provide care to veterans at remote locations including veterans at home using their phone or mobile device to perform a visual exam. Incumbent must be competent in information technology and telehealth. Ensure that high quality patient care is delivered in a resourceful and efficient manner. Evaluate, diagnose, and manage patients in a wide spectrum of clinical presentations in the urgent care setting. Provide resident and/or trainee supervision, as necessary and/or appropriate. Work collaboratively with other specialists, and Primary Care, to ensure patients receive continuous quality care. Generate appropriate consultation and follow-up note documentation, order prescription medications, provide diet recommendation and instruction, and other physician-driven or decisions. Ordering appropriate tests and incorporates results for treatment plan Work Schedule: Monday - Friday, 8:00am-4:30pm; specific tour of duty may be negotiated upon entry. Coverage during weekends, holidays, and nights may be necessary on an intermittent basis. Financial Disclosure Report: Not required
Internal Number: 600104400
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.