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EMS Air Transport Dispatcher PRN – Air Ambulance – AdventHealth Orlando
Location Address:627 Winyah Drive, Orlando, FL
Work Hours/Shift: PRN, scheduled days and hours will vary
Top Reasons to Work at AdventHealth:
Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth Orlando’s service standards.
Communicates appropriate and accurate information, proficiently and professionally, through radio and telephone communications on the recorded line.
Completes the RightCAD log with patient demographics and time stamped events of the transfer process for accuracy of department STATS. Ensures documentation is complete containing accurate information and is in compliance with department protocols.
Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician, of estimated arrival time as per protocols.
Air Dispatch is cross trained in Ground Dispatch (E010) duties except for driver duties, and has the following additional responsibilities:
Performs continuous flight monitoring using GPS tracking and mapping.
Notifies the pilot and flight team of flight request, specialty team’s members and equipment to be added for weight and balance.
Proficiently initiates PAIP for overdue aircraft or incidents.
Proficiently utilizes systems/equipment in the department to include but not limited to the radios, SunPort, Cerner, Right Cad and NICE recording systems, and GPS tracking. Air Dispatch proficiently utilizes EM system and Metro Site-OCF number system.
What You Will Need:
Telephone and radio communication skills
Basic computer skills
Graduate of EMT program with prior dispatch experience, OR
Graduate of Paramedic program
3-5 years pre-hospital or ED experience
Current, active license in State of Florida as an Emergency Medical Technician (EMT) or a Paramedic.
SunPort, Cerner, RightCAD and NICE systems, GPS tracking (Preferred)
Associate’s Degree in health care related field (Preferred)
Dispatch or transfer center experience (Preferred)
NAACS (National Association Air Medical Communication Specialist) (Preferred)
NHTSA National Standard Curriculum for EMD (Emergency Medical Dispatch) (Preferred)
Under general supervision the Air Transport Dispatchers are responsible for the coordination of transfers into and within the Florida Hospital system of critically ill patients by air. Works in the RightCAD system, documenting time stamped events of the transfer process. Works jointly with the Shift Supervisor and/or the ETC/Flight RN to make decisions of triage, outsourcing and resolution of transfer issues. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.