Triage Nurse Advisor

Are you ready to use your nursing skills and continue making a difference while not having to be full time or needing to face the physical demands of a hospital or clinic nurse role? As an Telephone Triage Nurse Line Advisor with Fairview Health Services, you can!

This opportunity allows you to join other nursing professionals in a supportive environment where you are empowered to do your work well. We are adding new positions due to growth.

Position details:

• Every other weekend
• 0.6 (48 hours per two weeks)
• Hours: overnighthours (start time between11p and 7:30AM)
• This position is located in St. Paul, MN
• Possible work from home after training (6 - 8 weeks)
• Free parking
• Benefit Eligible

As an RN Telephone Triage Nurse Line Advisor, you will independently triage phone calls from patients and/or family members inquiring about their symptoms, medication refills, test results, and information regarding our facilities. Along with Fairview related facilities, this position also handles calls from other organizations that contract for our services. Nurses manage approximately 6 calls per hour with calls lasting 6-9 minutes in duration. The position is located in a call center environment with no direct patient interaction. There are several computer systems used to navigate resources for clients to best meet their needs.

Responsibilities:

Independently Triage Phone Calls

Acts in the role of patient and family advocate to assist them through the health care system.

Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.

Answers incoming clinical related calls via computer-based phone system using a high level customer focus and timely manner

Collects information regarding a callers/patients concerns, medical history and description of symptoms via the telephone using the nursing process. Uses symptom-based protocols to systematically assess and address the patients needs.

Prioritizes calls based on the urgency of the patients needs. Provides patient education via telephone. Carries out assigned nursing tasks and medical orders as delegated by providers or designee to support patient care.

Processes prescription refill requests promptly and accurately.

Documents in electronic medical records in an accurate and timely manner

Able to access MSDS software to assist employee with information regarding chemical spills, etc. in both emergent and non-emergent

Fulfills all organizational requirements -Completes all required learning relevant to the role - Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.

Fosters a culture of improvement, efficiency and innovative thinking

Performs other duties as assigned.

Focus on Customers

Maintains a customer driven professional attitude

Takes action to meet and exceeds the needs of customers

Continuously implements strategies to improve customer satisfaction

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

• Partners with patient care giver in care/decision making.
• Communicates in a respectful manner.
• Ensures a safe, secure environment.
• Individualizes plan of care to meet patient needs.
• Modifies clinical interventions based on population served.
• Provides patient education based on as assessment of learning needs of patient/care giver.

• Fulfills all organizational requirements
• Completes all required learning relevant to the role
• Complies with all relevant laws, regulation and policies
• Performs other duties as assigned.

Required:

• Associate Degree in Nursing
• 3 - 5 years experience
• Current MN RN License
• WI RN License (must be obtained within 120 days of hire)

Preferred:

• Bachelors in Nursing
• Triage (phone or in person) RN experience
• Teaching, mentor or preceptor experience
• Electronic medical records experience and strong comfort level using computers
• Experience using multiple phone line system