We have an exciting opportunity to join our team as a Quality Assurance Manager.
In this role, the successful candidate oversees and maintains responsibility for developing, implementing, and maintaining Quality Assurance for Clinical Pathology and Anatomic Pathology. The Quality Assurance Manager is responsible for evaluating, improving, and implementing changes to department operational systems that impact quality or compliance. The Quality Assurance Manager ensures that quality system practices are standardized across all pathology laboratories and departments at NYU Langone Health.
Reports to Director of Quality & Regulatory for Clinical and Anatomic Pathology. Works in conjunction with Compliance and Regulatory Manager, and Quality Improvement manager to oversee quality assurance within the laboratories system-wide.
Quality Systems: Cross campus coordination of quality systems. Ensures consistency of pathology quality system practices in all areas. Works with managers, pathologists and staff (through evaluation and project management) to improve daily operations as they relate to compliance and quality. Identifies practices that require standardization throughout the department. Develops, maintains, and implements QA orientation program for pathologists and staff.
Events: Monitors occurrence/incident reports and reports its findings to laboratory administration. Coordinates program to utilize these occurrence and incident reports to audit the department to find deviations, procedural drifts and non-conformance to policies.
Nonconformances: Tracks non-conformance and its possible consequences. Works with managers and supervisory staff to develop and implement guidelines and improvement plans for improving processes and workflow if the department to ensure patient safety and quality of services are provided. Implements mechanism to ensure sustained improvement is occurring. Audits those tools periodically and works with managers and supervisory staff to redefine solutions if necessary. Reports findings to laboratory administration.
Quality Management: Facilitates the preparation of formal corrective and prevention action initiatives including documentation for Root Cause Analysis (RCA), Failure Effect Mode Analysis (FEMA), and any resulting Performance Improvement Plans (PIP). Responsible for ensuring that all necessary changes have been put into place and have been measured for sustained compliance/success. Responsible to report status of projects at QA meetings.
Data: Oversees data compilation for the department as it relates to quality assurance. Compiles and interprets data and identifies pertinent trends that need to be evaluated and improved. Identifies data to present during QA review. Reviews discrepancies with the laboratory director.
Laboratory Safety: Demonstrates knowledge of safety within the Pathology laboratories including biological, chemical, and waste management. In conjunction with the Administrative Director and Laboratory director implements, evaluates and audits the laboratory safety program as it pertains to procedures, policies, and training. (Included but not limited to: biosafety, chemical safety, fire safety, infection control, etc)
BA/BS in related field.
NYSDOH lab certification.
7-10+ years experience working in clinical or anatomic pathology.
Excellent computer, Microsoft Office and project presentation skills.
Working knowledge of improvement methodology.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.