Position Summary: We have an exciting opportunity to join our team as a Concierge.
In this role, the successful candidate will be responsible for providing information regarding Cancer Center services and serves as initial contact person for patients, their family members and representatives, and other visitors coming to the Cancer Center. Performs service functions including, but not limited to way finding, answering phones, assisting patients and visitors and ensuring patient issues are escalated to appropriate personnel. Works under direct supervision.
Demonstrates knowledge of the organization's mission and core values and incorporates them into the performance of duties.
Arranges assistance for those patients who require help upon entering the Cancer Center. Works with patients or caregivers to arrange assistance in a timely manner and is aware of individuals coming in and out of the center to arrange assistance when needed or requested.
Provides escort to patient and patient family when required
Answers telephone calls, triaging emergencies, transferring calls to appropriate parties. Answers calls within a timely manner. Quickly responds to requests and uses excellent customer service skills when answering calls and responding to callers.
Greet patients using excellent customer service skills using appropriate verbal, written techniques when obtaining or conveying information to patients, physicians, nurses, or ancillary staff. Utilizes applicable computer systems. Effectively communicates information to patients and caregivers as necessary.
Demonstrates excellent and effective customer service skills at all times
Effectively provides needed instructions to patients and caregivers for needed services. Log each patient arrival in-patient tracking system. Ensures all demographic information is entered into the database. Processes information in a timely manner.
Obtains patient insurance information. Forwards patient insurance information within a timely manner. Validates parking tickets for patients.
Assist in timely patient appointments by providing information to patients and providing directions to appointment location Provides necessary information regarding schedule. Assists patients or caregiver with inquires.
Orients patients to My Chart application, assists patients with checking in at Self Check in Kiosks and intervenes when there's an issue
Completes regular rounding of the patient areas to proactively address issues (wayfinding, questions about center, wait times, miscellaneous questions) Enters appropriate tickets for escalation (IT, Facilities) when issue identified during rounding or observation
Participates and performs all other related duties as required.
Minimum Qualifications: To qualify you must have a High school diploma and 1 year related experience or the equivalent combination of education and experience. Multiple telephone line experience and good telephone etiquette. Basic computer operations knowledge. Ability to communicate with patients, staff, and community members, both in person and on the telephone.
Preferred Qualifications: Experience working in the Hotel/Hospitality industry
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.