The Patient Service Representative greets patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures. Access to demographic information and limited patient health information related to job function.
The Patient Service Representative monitors and expedites the necessary authorizations and approvals for hospital outpatient services or elective surgeries per the designated insurance carriers.
ï¿½ Competent in utilizing multiple computer systems (i.e PAS and Nextgen) to input all demographic information provided by the patient.
ï¿½ Participates in Electronic Medical Records training and demonstrates effective use of knowledge and new skills
ï¿½ Chart preparation for patients scheduled the following day
ï¿½ Completely and accurately enters information from the registration forms into the system.
ï¿½ Verifies that the patient registration forms have been filled out completely and the patient has read and signed all consent forms as required by the hospital.
ï¿½ Secures relevant patient information upon arrival including insurance cards and driverï¿½s license. Imports that information within the EHR.
ï¿½ Schedules and cancels appointments
ï¿½ Prepares the patient check in sheets and schedules for the following day
ï¿½ Documents patient no-shows appointments in the chart and in the EHR system
ï¿½ Collects payments and co-pays from patients. Completes legible and accurate receipts
ï¿½ Reconciles all receipts with money (cash/checks/credit card payments) and balances with the provider log sheets.
ï¿½ Adheres to DRMC Service Standards & ICON Practice Standards
ï¿½ Pages emergencies and consults for providers in accordance with procedures remaining calm, concise and in a professional manner
ï¿½ Is responsive to concerns or request from patients, providers and employees
ï¿½ Follows providerï¿½s guidelines for escalating appointments according to the patientsï¿½ requests or needs, to include urgent add-on appointments for issues such as fracture care or potential complications in care, communicate any concerns or issues with supervisor(s) immediately
ï¿½ Acts as a ï¿½team playerï¿½ doing whatever task is necessary to assure efficient functioning of office and highest quality care to patients and companies who request our service
ï¿½ Performs other job duties as needed
High School Diploma or GED
One to three years recent experience in acute care hospital registration or business office environment.
Knowledge in Medicare, Medi-Cal and third party billing and collection procedures.
Type 35 WPM
Experience or knowledge in admissions, registrations and insurance verification is essential.
Ability to speak Spanish.
Job: Nursing Assistants and PCA
Primary Location: Palm Springs, California
Facility: Desert Regional Medical Center
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905025972
About Desert Regional Medical Center
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.