As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is seeking Communication Specialist/Dispatcher, MULTIPLE vacancies to grow our transport team! FULL-TIME, PART-TIME and CASUAL, DAY SHIFT(7A-7P) and NIGHT SHIFT (7P-7A) openings available to join our Nemours Children's Hospital team in Orlando, Florida
Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region
The pediatric critical care transport team is a unique business within Nemours, consisting of a multi-disciplinary group of health care professionals who are available 24 hours a day, 7 days a week (24/7) to stabilize and transport sick and injured children from referring facilities to this hospital, as well as transport patients from this facility to another dependent up that child’s medical needs. Crucial to this operation is the 24/7 access communications center.
The Transport Communication Specialist is primarily responsible for ensuring accurate and timely communications among members of the Transport Team, referring physicians and appropriate personnel of referring facilities, referring and accepting physicians and other interacting departments within Nemours Children’s Hospital.
Responds promptly and courteously to incoming transport requests from referring physicians via the Transport 1-800 hot line, other in-house phone lines and/or personal appearance, using professional and effective communication skills.
Utilizes Transport guideline to assist physicians/ make recommendations as to recommended mode of transport, team configuration and use of Code 3, lights and sirens.
Communicates with vendors in arranging back-up ambulances and helicopter requests.
Works collaboratively with Patient Intake Coordinator to elicits accurate and complete information in order to complete the intake process.
Facilitates via conference calls all communications between transport clinician, medical control officer (MCO) and referring physicians.
Communicates with all appropriate parties the acceptance of transport request, i.e., Nursing Supervisors, Admissions personnel, as directed by Medical Command Officer and/or other Transport Team members.
Maintains contact with ambulance and ground crews during all missions, including concurrent runs
Documents all communications and completes the EPIC intake / disposition process.
Answers and facilitates all communications in-coming on the Kid Admit line.
Coordinates multiple referral requests both air and ground.
Participates in department and hospital programs for Quality Improvement and works with division members to improve provision of services
High School diploma required
Specialized 1 year of training beyond high school required
EMT or EMD experience required, paramedic preferred.
Must have knowledge of medical terminology.
Previous communications center experience preferred
Minimum of 1 year experience required
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.