As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is seeking a FULL - TIME Switchboard Operator, 2nd shift, weekdays and weekends to join our Nemours Children's Hospital team in Orlando, Florida.
***Please be advised if you apply to this position, you will be asked to take an assessment as part of the application process. This could add an additional 20 to 45 minutes, based upon the assessment that corresponds with this position. Please allow yourself enough time to complete the test, as you will not be able to save your application and come back to complete it at a later time. Do not use your mobile phone to apply to this position; our assessment is not compatible with mobile devices at this time ***
Located in Orlando, Fla., Nemours Children’s Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area’s only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children’s Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.
This position is a versatile position depending on the time of day. During business hours, the operator answers calls, directs callers and dispatches pages according to procedures for all Florida sites. After business hours and on weekends, the operator provides functions by answering calls, taking required information and contacting appropriate on-call associates for all Florida sites.
Perform switchboard functions as needed (answering calls, awareness of process, adhering to process changes, supporting and providing other departments coverage needs etc). Comfort with telephone and electronic call center software desired.
Courteously and promptly answer all external and internal calls.
Accurately triage and dispatch calls to appropriate phone extension promptly.
Process page requests accurately and according to protocol, utilizing Xtend software for documentation and tracking purposes.
Follow established on-call procedures for call triage and follow up on any concerns to ensure accurate information for after-hours operators.
Process hospital consults in the appropriate manner; immediately or according to AM consult procedure.
Communicate with clinic security, facilities staff and housekeeping staff for site situations and building security.
Relates well to people both inside and outside the organization and is dedicated to meeting the expectations and requirements of internal and external customers. Can quickly find common ground and solve problems for the good of all.
Flexible and reliable is crucial to support our 24/7 clinics & hospital systems.
High School Diploma required.
Minimum of one (1) to three (3) years experience required.
Strong customer service skills required.
Microsoft Office experience.
Ability to communicate effectively with patient families, physicians, clinical staff and administrative staff required.
Must have availability to work a flexible schedule.
Flexibility to work holidays and weekends required
Nemours offers its associates a competitive salary and a robust benefits package that includes relocation, health/life/dental/vision for associates and their dependents, a wellness program, CME, 403(b) with employer match as well as 457(b) retirement savings plans, licensure and dues allowance, tuition reimbursement, legal plan, adoption assistance, and many other benefit options. If you are looking for a position that will allow you to enjoy a work-life balance, while having an opportunity for professional growth, then this is the opportunity for you.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.