MA (CMA/RMA): Performs a variety of clinical and technical functions in relation to patient care and general office duties in applicable Center under the general guidance of the Charge Nurse, Practice Manager, staff physician, and/or Medical Director. BA I: Performs a variety of front desk activities that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by the Business Associate II and/or Practice Manager. BA II: Performs front desk activities that support he Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by the Practice Manager in support of the Business Associate I functions.
MA (CMA/RMA): High school diploma or equivalent and completion of a formal Medical Assistant program that is recognized by the State of New Jersey. BA I/II: High school diploma or equivalent and completion of formal coursework in office management, database management or business. Computer literacy required.
EXPERIENCE: MA (CMA/RMA): Previous MA experience in a clinic, physician's office or outpatient setting preferred or eligibility for certification required. BA I: Six (6) months of previous customer service/data entry, administrative/office management/clerical experience required. BA II: 1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.
SPECIAL SKILLS: Medical Assistant: Certification as a Medical Assistant preferred. Certified Medical Assistant: Current and valid certification as a certified medical assistant or registered medical assistant required. BCLS certification required. Understanding of the operations of a medical practice preferred. Strong orientation towards the provisions of high quality, cost effective and comprehensive medical care. Ability to use effective organizational and time management to set priorities and respond quickly to urgent/emergent situations. Strong communication--both oral, written and presentation skills to convey information in a clear and concise manner to persons of varied age groups, customers and/or groups. Ability to create, maintain and support a high functioning team; establish and foster cooperative working relationships with staff and management; and function effectively as a part of that team. Demonstrates behavior that is courteous, caring, respectful, and compassionate at all times. Demonstrates ability to listen and respond in a non-judgmental manner, with clear expectations. Demonstrates behavior that is consistent with the Valley Health System's Behavioral Standards, as well as the Valley Health Medical Group's Mission and Vision Statements. Ability to represent the organization positively at all times. Ability to respect confidentiality of private healthcare, financial and other company information at all times. Ability to honor commitments to the job and members of the team. Ability to speak constructively about co-workers and the organization. Ability to assume responsibilities and accountability for job duties and organizational responsibilities. Ability to support company-wide efforts to improve and maintain a high level of patient/customer satisfaction, as evidenced by (but not limited to) customer/patient satisfaction survey scores and other organizational and System's targets. BA I/II: Outstanding interpersonal, service excellence behavior and customer service.
About The Valley Health System
When you join Valley, you become part of an award winning organization dedicated to improving the lives of our patients, our staff and the communities we serve. We take pride in our commitment to outstanding service, exceptional reliability and the safest environment and outcomes for our patients and staff. At Valley, you will have the ability to work alongside people who believe in delivering safe care in a supportive and energetic work environment that promotes and recognizes high performance guided by the principles of fair and just accountability.
Valley is an integrated healthcare delivery system, which means you have the opportunity to put your skills and talent to serve our patients in any of our different entities:
The Valley Hospital is a fully accredited, acute care, not for profit hospital serving more than 440,000 people in 32 towns in Bergen County and adjoining communities. Located in Ridgewood, New Jersey, Valley’s current licensed capacity is 451-beds. Valley is recognized as a leader throughout the region for its expertise in cardiac, oncology, orthopedic, and women’s and children’s services, and was named in the top 5 percent in the nation for stroke care, g...eneral surgery and cranial neurosurgery by Healthgrades, and in the top 10 percent for clinical quality and excellence several other clinical and surgical areas. Valley was also recently recognized as one of the best hospitals in the region, ranking as the fifth best hospital in New Jersey and the 12th best hospital in the New York metropolitan area for 2017-2018, according to U.S. News & World Report.
Valley Home Care, another award winning institution offers a comprehensive range of home health services to residents of Bergen and Passaic Counties. Provided by a team of specialty nurse clinicians, physicians, social workers, home health aides, and volunteers, complex care services include a Maternal and Child Health Program, Rehabilitation Therapy, and Hospice/Palliative Care, among others. Valley’s Home Care professionals are recognized for their care and compassion.
Valley Medical Group (VMG) is a physician practice organization with a wide variety of highly trained medical professionals in different specialties, including pediatrics, primary care, oncology, cardiology among others, serving northern New Jersey, southern New York State and Manhattan through more than 100 locations. Valley Health System’s prestigious affiliations with Cleveland Clinic’s Heart and Vascular Institute and Mount Sinai Health System mean our doctors are collaborating with the top physician leaders in medicine today.
Valley Health System’s new Center for Health and Wellness will be a unique facility that combines outpatient medical and rehabilitation services with LifeStyles, a world-class fitness center. This integrated campus will offer a healthcare hub for diagnostic, therapeutic and preventive services in one convenient location in Mahwah, New Jersey. All services will be provided by Valley’s award-winning team of healthcare professionals
Valley also gives you the opportunity to support any of our clinical and surgical operations by working in our corporate services departments in areas such as Administration, Financial Services, Human Resources, Information Systems, Legal Services, Risk Management and Compliance, Marketing & Communications, Planning and Government Relations, Population Health, Purchasing and Facilities Management, among others.