Reporting to the Director of Imaging Services is responsible for managing and ensuring the effective coordination of all clinical and patient support activities of the General Radiology (X-ray) and Nuclear Medicine PET teams relating to staffing, work flow, and operations. Provides processes for prompt performance of patient exams, implementation and reporting of quality control measures and Continuous Quality Improvement activity results. Maintains compliance with accreditation and regulatory requirements. Resolves internal and external customer service issues.
1. In consultation with the Director, develops general diagnostic imaging related departmental goals and plans ensuring compatibility with departmental and hospital objectives. Assists in strategic planning for Imaging Services and supports growth of existing programs and new business development. Recommends resources required to meet departmental goals. Develops annual budgets and manages financial performance of various sections.
2. Responsible for maintaining the effective operation of the General Radiology and Nuclear Medicine/PET Section and the delivery of high quality services which meet customer expectations. Plans, manages, coordinates, and evaluates workflow activities of those areas. Evaluates process flow of operations including patient and staff scheduling, preparation and performance of procedures, utilization of resources, and as needed, the timely interpretation of patient procedures and communication of examination results to internal and external customers. Develops, implements and documents process improvements. Develops policies and procedures as required.
3. Interviews, hires, disciplines and discharges (when necessary) subordinate team members. Regularly evaluates the performance of team members in accordance with the hospitals performance management system. Supports development of team member’s knowledge and skills through regular feedback, recognition of positive accomplishments and coaching opportunities.
4. Designs and implements a formal orientation and training programs for existing staff and new hires. Develops training materials and programs to standardize procedures; explains various processes and procedures including expectations for customer service and turnaround time for completion of patient tests; teaches software applications as needed; develops competency checklists for completion of training. Ensures that team members are properly trained in all procedures necessary for performing their job duties as well as effectively using various software applications required to perform their duties.
5. Actively supports departmental continuous quality improvement (CQI) activities. Designs, implements, monitors and documents CQI and quality control activities. Analyzes data and reports results regularly; takes corrective actions as necessary. Reviews and ensures compliance with all licensing, regulatory and accrediting agency requirements.
6. Handles and resolves medical staff and/or customer service issues/complaints. Works with the patient advocate office, physicians, patients and NCH staff as required accomplishing. Authorizes exceptions to standard procedures as appropriate. Promotes AIDET concepts for all customer interactions.
7. Conducts regularly scheduled section meetings with multiple teams; effectively communicates changes in policies, procedures and operations. Provides written minutes covering topics discussed including operations and quality improvement activities in a timely manner. Holds periodic meetings with internal customers, team members and/or appropriate Radiologists to discuss operations and review possible improvement activities.
8. Assesses and implements new technology and / or procedures as applicable.
9. Adheres to all NCH standards, policies and procedures.
Focus on General Radiology experience required.
Previous Manager, Lead or Supervisor experience with Radiology Techs highly preferred.
The level of knowledge normally acquired through the completion of a Bachelor’s Degree in Business Management or healthcare related field. Advanced degree in business or healthcare administration is preferred.
2. Current ARRT registration with certification in Radiography and Illinois Emergency Management Agency, Dept. of Nuclear Safety accreditation required.
3. Minimum of three years of progressive radiology management experience required.
4. Experience as a user of a similar type healthcare information system required.
5. The organizational and supervisory skills necessary to plan, organize and manage multiple clinical and patient support activities that meet patient and physician needs.
6. The interpersonal skills necessary to interact effectively with physicians, patients, all levels of hospital staff and outside agencies and vendors.
7. The analytical skills necessary to evaluate personnel, workflow, analyze data, and develop intradepartmental and interdepartmental process changes, policies and procedures, and departmental goals. The ability to manage projects and prepare analytical reports.
8. The communication skills necessary to resolve customer complaints and present changes and improvements in department services to team members and physicians in a positive persuasive manner.
9. The ability to use a PC and associated business software to create documents and reports.
10. The ability to work in a high stress environment and complete multiple assignments with multiple interruptions in a timely manner.
NCH at a glance Northwest Community Healthcare (NCH) is known for compassionate care and its convenient location. But it's our advanced technologies, clinical expertise and state-of-the-art facilities that offer the latest treatments and assure the care, comfort and safety of our patients and the community. NCH offers:
A 489-bed hospital, including 200 private rooms in the South Pavilion
Four Immediate Care Centers, located in Buffalo Grove, Lake Zurich, Mount Prospect and Schaumburg
Seven accessible outpatient imaging locations that provide advanced imaging technology
The Day Surgery Center, a same-day outpatient surgery center
Annually, NCH treats an average of 24,000 inpatients and conducts:
337,000 outpatient visits
43,000 home care visits
3,100 newborn deliveries
Approximately 18,000 inpatient and outpatient surgical cases, ranging from open heart surgery and joint replacement to neurosurgery and minimally invasive procedures
Awards NCH provides our patients and community with safe, high quality care - and it shows. Here are a few of the many awards and designations we've recently achieved:
Magnet® Recognition for Nursing Excellence (The American Nurses Credentialing Center awards Magnet status to hospitals that exhibit exemplary patient outcomes and satisfaction, have impressive nurse-to-patient ratios, and attract and retain the best nursing staff.)
Healthgrades Patient Safety Excellence Award
The Joint Commission Gold Seal of Approval
2016 American Heart Association and the American Stroke Association "Get with the Guidelines Stroke Gold Plus Quality Achievement Award"
4,000 employees including nurses, allied health professionals, administrative and support personnel
More than 1,000 physicians with offices throughout the northwest suburbs
NCH Medical Group, an employed physician group focusing on primary and specialty care
Approximately 800 volunteers providing more than 100,000 hours of service annually